Recently i had reload my debit card on 3Sept(wednesday night)
Reload online using FPX maybank that suppose reloaded on the spot.
That night i got pending reload.
i call TuneMoney customer sevice and talk to somebody.
they told reload will update in 15 Minutes.
Until 4sept(Thursday) nothing happen.
Email the transaction record to tunemoney, only replied by autoreponder :
Dear Tune Money Customer,
Thank you for your e-mail.
This is an automated reply to acknowledge receipt of your e-mail. We will update you on your enquiry within 2 working days.
Have a good day!
Best Regards,
Tune Money Team
I call again customer services and they said i will got reload on friday after 4PM.
Ok thats fine!, i wait.
On Friday after 4PM nothing happen, at night i call center again.
somebody told me to send the transaction to his email.
until now 6Sept (Saturday) noting happen.
Really hate and angry right now where are my MONEY?
STATUS : PENDING
On 9th sept 2008 (tuesday) i call again for the 4th time, and then they said my reload avaiable after 2 day.
that mean avaiable on thursday!!!. Wah so late!!!
What i was very-very angry is no update or response from email, only made promise
This is an automated reply to acknowledge receipt of your e-mail. We will update you on your enquiry within 2 working days.
i call them 4th time, you hold my money and then take my money for paying the phone bill. What a such…
Better i go to PB bank and reload my PB debit card but what can i do this already happening.huh…
STATUS : SOLVED(Thursday 11sept 2007)
